Need help with a PS 200 or DOE device (iPad, Chromebook, laptop, etc.)? Follow the links below to get help!
PS 200 Devices
DOE Issued Devices
To request a DOE device, fill out the form on the DOE Remote Learning Device page.
For help with DOE iPads call AppleCare Support for the NYCDOE at 1-800-919-2775. When prompted, enter the PIN: 692363 (NYCDOE). ONLY call this number to ask about setting up your iPad or accessing learning applications once you receive the device.
You can also submit a ticket online.
All technical support requests can be made at the following locations:
Calling the Help Desk does not guarantee that you will receive faster service.
While your DOE-loaned iPad is currently setup with a content filter to ensure your child's internet safety, an updated content filtering application is now available. Please sign-in on your device to enable these updates as soon as possible. After July 31, 2020 internet access on the iPad will be limited to DOE resources until you sign in to the Zscaler software to establish a secure connection.
Visit the DOE iPad Support webpage for step-by-step instructions on how to update this important software.
List of Providers Offering Free Wi-Fi or Special Accommodations for 60 Days
Offering free public Wi-Fi for 60 Days to families who do not have a subscription already.
Call: 1-855-846-8376 for English Enrollment
Call: 1-855-765-6995 for Spanish Enrollment
Charter will offer free Spectrum broadband and Wi-Fi access for 60 days to households with K-12 and/or college students who do not already have a Spectrum broadband subscription and at any service level up to 100 Mbps.
For households with K-12 and/or college students who may be displaced due to school closures and who do not a currently have home internet access, we are offering our Altice Advantage 30 Mbps broadband solution for free for 60 days to any new customer household within our footprint.
Call: 866 – 200 – 9522 to enroll in Optimum Region
Call: 888 – 633 – 0030 to enroll in Suddenlink Region
Additional options are available on the NYC DOE website.