Device Support

Need help with a DOE device (iPad, Chromebook, laptop, etc.)? Follow the links below to get help!

DOE Issued Devices

iPads with Keyboards

If you have received a DOE iPad with a keyboard, there are directions for you to connect it.  Please click here for more info!

Connecting Bluetooth Keyboard on School iPads.pdf

For help with DOE iPads call AppleCare Support for the NYCDOE at 1-800-919-2775. When prompted, enter the PIN: 692363 (NYCDOE). ONLY call this number to ask about setting up your iPad or accessing learning applications once you receive the device.

You can also submit a ticket online.

All technical support requests can be made at the following locations:

·     Support for families

 Calling the Help Desk does not guarantee that you will receive faster service.

Devices for Remote Learning 

Do you need a device, need technical support or to fix a broken device, or are dealing with a lost or stolen device? Call DOE’s IT Help desk at 718-935-5100 and press 5 to get assistance. 

You can also get quick help online: 


While your DOE-loaned iPad is currently setup with a content filter to ensure your child's internet safety, an updated content filtering application is now available. Please sign-in on your device to enable these updates as soon as possible. After July 31, 2020 internet access on the iPad will be limited to DOE resources until you sign in to the Zscaler software to establish a secure connection.

Visit the DOE iPad Support webpage for step-by-step instructions on how to update this important software.