Device Support

Need help with a PS 200 or DOE device (iPad, Chromebook, laptop, etc.)? Follow the links below to get help!

PS 200 Devices

If you have received a DOE iPad with a keyboard, there are directions for you to connect it. Please click here for more info!

If you were issued a device for remote learning directly from PS 200, please contact Mrs. Lauriat at and Mrs. Mone at with any questions.

The Federal Communications Commission (FCC) has launched a short-term Emergency Broadband Benefit (EBB) program, which will provide reduced cost broadband internet service for eligible New York City households during the COVID-19 pandemic. All families with a student enrolled in a DOE school or program are eligible for this benefit, and funds will be allocated on a first-come, first-serve basis until the program has exhausted available funds or six months after the US Department of Health and Human services declares an end to the COVID-19 health emergency.

Families can find out if they are eligible, apply for the program, and find participating broadband providers via the USAC website. There are two types of benefits available to eligible households:

  • Monthly Benefit: a discount of up to $50/month for broadband service, equipment, and device rentals; or

  • One-time Device Discount: up to $100 for a laptop, tablet, or desktop computer (with a co-payment of $10 - $50), where available.

Families can visit the FCC’s EBB webpage and view this FAQ to learn more about the EBB program. Translated materials are available via the following links: Spanish, Arabic, Amharic, Burmese, Chinese, French, Haitian Creole, Korean, Portuguese, Russian, Somali, Tagalog, and Vietnamese.

If families have questions or require support with an application, they can email or call (833) 511-0311.


DOE Issued Devices

March 23, 2021

If you have received a DOE iPad with a keyboard, there are directions for you to connect it. Please click here for more info!

Connecting Bluetooth Keyboard on School iPads.pdf

For help with DOE iPads call AppleCare Support for the NYCDOE at 1-800-919-2775. When prompted, enter the PIN: 692363 (NYCDOE). ONLY call this number to ask about setting up your iPad or accessing learning applications once you receive the device.

You can also submit a ticket online.

All technical support requests can be made at the following locations:

· Support for families

Calling the Help Desk does not guarantee that you will receive faster service.

Devices for Remote Learning

Do you need a device, need technical support or to fix a broken device, or are dealing with a lost or stolen device? Call DOE’s IT Help desk at 718-935-5100 and press 5 to get assistance.

You can also get quick help online:


While your DOE-loaned iPad is currently setup with a content filter to ensure your child's internet safety, an updated content filtering application is now available. Please sign-in on your device to enable these updates as soon as possible. After July 31, 2020 internet access on the iPad will be limited to DOE resources until you sign in to the Zscaler software to establish a secure connection.

Visit the DOE iPad Support webpage for step-by-step instructions on how to update this important software.

List of Providers Offering Free Wi-Fi or Special Accommodations for 60 Days


Offering free public Wi-Fi for 60 Days to families who do not have a subscription already.

Call: 1-855-846-8376 for English Enrollment

Call: 1-855-765-6995 for Spanish Enrollment

Comcast Free Public Wi-Fi

Charter Communications/Spectrum

Charter will offer free Spectrum broadband and Wi-Fi access for 60 days to households with K-12 and/or college students who do not already have a Spectrum broadband subscription and at any service level up to 100 Mbps.

Call: 1-844-488-8395

Charter Communications Free Wi-Fi Access

Altice USA

For households with K-12 and/or college students who may be displaced due to school closures and who do not a currently have home internet access, we are offering our Altice Advantage 30 Mbps broadband solution for free for 60 days to any new customer household within our footprint.

Call: 866 – 200 – 9522 to enroll in Optimum Region

Call: 888 – 633 – 0030 to enroll in Suddenlink Region

Altice USA Free Broadband Announcement

Additional options are available on the NYC DOE website.