Remote Learning Technical Support Ticket System

If you have ongoing issues with technology to support learning at home,

Multi-System Inflammatory Syndrome in Children (MIS-C)

The New York City Department of Health and Mental Hygiene (NYC Health) has shared updated information on Multi-System Inflammatory Syndrome in Children (MIS-C), formerly known as Pediatric Multisystem Inflammatory Syndrome (PMIS). The attached letter includes a Fact Sheet prepared by NYC Health. Translations of the family letter will also be available on the Coronavirus Parent Letters page on the InfoHub in the coming days.

Temporary Hotel Rooms for COVID-19 Patients and Family

NYC Health + Hospitals (H+H) is making hotel rooms available for New Yorkers who may need to self-isolate because they have COVID-19 or COVID-19 like symptoms, but their homes do not allow for them to stay six feet away from others, or they live with someone who is vulnerable. View more information here.· Hotel rooms are also available for New Yorkers without COVID-19, but who live with someone who has COVID-19 and are unable to effectively self-isolate.
· Call 1-844-892-4892 between the hours of 9 a.m. to 9 p.m. to speak with a clinician who can refer you to get a hotel room for up to 14 days, free of charge. This service is FREE and will not affect health insurance or other benefits currently received.
Download the flyer: English | Español | Shqip | االعربية | বাংলা | Français | Kreyòl Ayisyen | हिंदी | 한국어 | Polski | Русский | 简体中文 | 繁體中文 | اُردُو

Dial-A-Teacher is back!

What: Homework help line for students, run by classroom teachers Where: Visit fill out the form and get a call from a teacher Who: Students in K through 5th grade Hours: Monday through Thursday, 4 to 7 p.m. when school is in session Languages spoken: English Subjects available: English and math Due to limitations caused by school closures, help is only available for English and math homework from teachers speaking English for elementary students right now. We're hoping to expand to other subjects, grades and languages soon. For more info

Telemedicine for Vulnerable New Yorkers

New York City has set up a free Phone-A-Clinician and Tele-Visits to ensure the hardest hit communities have more options when it comes to health care. · Call 844-NYC-4NYC for COVID-19 related medical concerns.

Nonprofit Providers Needed for GetFood Delivery Assistance Program

GetFoodNYC is dramatically growing in capacity and with a goal to deliver one million meals a day, the City is looking to partner with nonprofits to help manage distribution sites, prepare and package meals (particularly culturally-sensitive meals). There is a strong need for support in areas including Washington Heights, Howard Beach, South Ozone Park, Gravesend/Sheepshead Bay, Morris Park, North Shore Staten Island, Flushing, Jackson Heights, Eastchester, and Sunset Park. · The City is currently seeking information about what capacity nonprofit providers would have to participate in the program through potential emergency contracts. View the Request for Interest (RFI) here. · There will be an informational conference call for nonprofits to receive an overview and ask questions. This call will be held on Monday, May 11, 2020, at 3:00PM. Email to register for the call. Visit for more information.

One Week of Free Groceries

One week of free groceries are available to all New Yorkers in five boroughs at the Neighborhood Opportunity Network Nutrition Kitchens, in partnership with the Food Bank of NYC and the NYC Young Men’s Initiative.

NYC Civic Impact Fund: Applications Due Monday, May 11th

NYC Service is providing one-time funding of up to $10,000 to support 20 nonprofits for efforts in engaging volunteers to deliver essential services, particularly meals and food, to residents throughout the COVID-19 crisis. Share this message in multiple languages on Twitter.· View all eligibility and funding details online at NYC Civic Impact Funding. Applications are due May 11 by 5pm.
· NYC Service will notify organizations by May 18, and organizations will have until the end of June 2020 to use funding. Any questions can be directed to
Domestic and Gender Based Violence Taskforce and Hotline:
New York City will augment its approach to prevent Gender-Based Violence during COVID-19 crisis. · A 24/7 Domestic and Gender Based Violence Hotline is available: 1-800-621-4673

COVID-19 Community Testing

The City of New York is working to expand testing for COVID-19 rapidly throughout the five boroughs. Community testing sites operated by NYC Health + Hospitals use self-collection of swabs to minimize contact between patients and health care workers. Self-swab testing for COVID-19 is safer, simpler and faster. Free and convenient walk-in testing is now available. No appointment is necessary. Check the below website regularly for more locations as sites continue to be opened:· Last week, Commissioner Mostofi, Department of Health Commissioner Oxiris Barbot, and NYC Health and Hospitals Ambulatory Care Chief Medical Officer Dr. Andrew Wallach discussed COVID-19 testing updates. Watch and download the full playback recording (Password: vJj9ydiu).· A list of community testing sites can be viewed here.

New COVID-19 Flyer from the Department of Health and Mental Hygiene

Learn How to Take Care of Yourself And Others at Home (English)
Download and share this flyer: Español | Русский | 繁體中文 | 简体中文 | Kreyòl ayisyen | 한국어 | বাংলা | Italiano| Polski | العربية | Français | ײִדיש" | اردو | فارسى | ελληνικά | ગુજરાતી | עברית | हिन्दी | 日本語 | Português | ਪੰਜਾਬੀ(India) | ਪੰਜਾਬੀ(Pakistan) | Tagalog | ไทย | བོད་ཡིག་

Small Business Webinars for Small Businesses Impacted by COVID-19

NYC Small Business Services is hosting webinars on resources for small businesses impacted by COVID-19 focused on financial assistance from the U.S. Small Business Administration and other private organizations; tax, debt, and utilities relief; marketing and employee support; and regulatory changes.
· Spanish: Monday, May 11 at 5PM· Arabic: Tuesday, May 12 at 5PM· Chinese: Thursday, May 14 at 10AM· View the full list of webinars.

Facebook Small Business Grant

As small businesses across NYC struggle in the midst of the pandemic, Facebook has invested $6.5 million to help local small business weather this storm.
· Apply at or in Spanish, here.

New York City Bar Association: Legal Resources for New Yorkers

New Yorkers looking for legal advice and guidance on a wide range of issues can access a series of resources and legal services through the New York City Bar Association, and the work of its City Bar Justice Center CBJC and Legal Referral Service, during the coronavirus pandemic. · Visit the New York City Bar Association’s COVID-19 Legal Services Resources page for more information.

Internet Discounts for COVID-19
Google Classroom – Student Login 1 Pager.pdf
2020 Parents' Guide to Google Classroom.pdf

Need iPad Hardware Assistance? Call AppleCare Support for the NYCDOE at 1-800-919-2775. When prompted, enter the PIN: 692363 (NYCDOE). ONLY call this number to ask about setting up your iPad or accessing learning applications once you receive the device.

Please sign up for a NYC SCHOOLS ACCOUNT AT

NYC Schools Account Overview NYC Schools Account (NYCSA) is a web-based application that lets you to see your child’s academic and biographic information on any computer, phone, or tablet. The application is translated into nine languages other than English. In the account, you can see and track your child’s:

Attendance, Grades, Assessments (test scores), Health information (Fitnessgram), Schedule, Guardians, Enrollment history, Promotion Tracker, Graduation Tracker, Reading Level, and to receive important updates

If you need help with the NYC Account (opening or resetting your password) please email Ms. Lucy LaMothe, Parent Coordinator at

Apply for a Library Card

Library card web applications cannot be processed while we are closed in response to the coronavirus. However, New York residents can get a library card through the Simply e App and gain access to an array of digital resources. Please check the instructions for Android and for iOS.

Download Office 365

NYCDOE Students have access to Office 365 Education for Students! This includes Office 365 ProPlus, which allows students to install up to 5 copies of the latest Microsoft Office suite for their PCs and Macs and up to five copies for their iOS or Android devices.

Please use the link below to access this resource.

A Sweet Story to Share with Your Family

Free online tutoring and resources from The New York Public Library

The NYPL is offering one-on-one tutoring students in elementary through high school daily from 2–11 p.m. Services are available in English and Spanish.

Remote Learning Resources: Kids & Teens